Description
Strong customer service drives business success and professional growth. This micro-credential explores historical influences on modern service models, the impact of customer service, and industry expectations. Analyze global trends, media, and technology shaping service interactions. Emphasis is placed on effective communication, customer satisfaction, and strategies for fostering loyalty. Through real-world applications, students will develop problem-solving skills, build lasting client relationships, and master techniques to prevent escalations. Courses in this micro-credential can be applied to the Client Relations certificate program.
Completion requirements
Contact
- OntarioLearn Team Member
- OntarioLearn@conestogac.on.ca
Micro-credential
Awarded by the Registrar's Office to those who have successfully completed a defined list of related courses that focus on a specific competency. Typically less than 136 hours and include assessment. The quality criteria are determined by the college.
Micro-credential
Visit your Student Portal to track your progress. When you have successfully completed the requirements, you can print your digital badge.