Stand out from the crowd in your service organization by focusing on your customer’s experience. Gain the tools and strategies to meet customer needs, build enduring relationships, and provide an optimal customer experience through this short three course fully online program. Expertise in customer experience will help you develop a returning customer base and gain new customers from referrals. Courses in this micro-credential can be applied to the Client Relations certificate program.

Completion Requirements

For successful completion of this micro-credential, students will successfully complete and pass all courses listed.



Awarded by the Registrar's Office to those who have successfully completed a defined list of related courses that focus on a specific competency. Typically less than 136 hours and include assessment. The quality criteria are determined by the college.


Visit your Student Portal to track your progress. When you have successfully completed the requirements, you can print your certificate.