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Description

Strong customer service drives business success and professional growth. This micro-credential explores historical influences on modern service models, the impact of customer service, and industry expectations. Analyze global trends, media, and technology shaping service interactions. Emphasis is placed on effective communication, customer satisfaction, and strategies for fostering loyalty. Through real-world applications, students will develop problem-solving skills, build lasting client relationships, and master techniques to prevent escalations. Courses in this micro-credential can be applied to the Client Relations certificate program.

Completion requirements

For successful completion of this micro-credential, students will successfully complete and pass all courses listed.

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Micro-credential

Awarded by the Registrar's Office to those who have successfully completed a defined list of related courses that focus on a specific competency. Typically less than 136 hours and include assessment. The quality criteria are determined by the college.

Micro-credential

Track your progress and claim your micro-credential through the Student Portal by navigating to My Courses > Micro-credentials. After successfully completing all requirements, you can claim your micro-credential and will receive an email notification when your digital badge is awarded.