Fees, refunds & withdrawals

Administration fee

Continuing Education students enrolled in courses (categories 1, 2, 3, 4, 5, 13) and programs aimed at the general public will pay $0.49 per student credit hour to a maximum of $23.52 per course. Exceptions are off-campus special client courses not listed in catalogue, field practicum and children's programming. This fee covers services such as parking, information sessions, student guide information, free workshops, etc.

Continuing Education graduation/alumni fee

This fee of $42.60 per program covers all services related to graduation, convocation and the Alumni Association.

Course transfer fee

A $25 course transfer fee will be charged to students requesting to change courses in which they are registered in the refund period/registration deadline for the course. The fee must be paid at the time the transfer is requested. If the request is made by telephone, students must supply their credit card information as payment. If the request is made in person, payment will be accepted by debit, cheque or credit card.

CSI Association fee

Continuing Education students enrolled in a category 1 course will be charged a CSI Association fee of $0.45 per hour to a maximum of $21.60 per course.

Resources enhancement fee

Continuing Education students pay a fee which is used to enhance and upgrade the equipment and facilities for all Continuing Education students at the college. A fee of $0.52 per student credit hour is charged to a maximum of $24.96 per course.

Student Service fee

Continuing Education students enrolled in course categories 1, 2 will be charged $0.24 per credit hour to a maximum of $11.52 per course. This fee contributes to the provision of essential academic, career, and wellness services and supports for students, including:

• access to health professionals for medical services and mental health care
• a range of career-related services including career counselling, job fairs, job placement services and programs to support career and employment readiness.
• tutoring, writing and math supports, study and learning skills services, as well a range of workshops and programming to improve academic success

Tuition fee

Tuition fees are subject to review on an annual basis. Tuition fees are not transferable from one term to another. Many courses and seminars offered through Continuing Education are subject to HST.

Senior discount

Part-time students, age 60 or over, may take courses for a reduced tuition fee. This discount applies to tuition fees (does not apply to supplies, equipment, tuition fees for seminars and tuition fees for some specialty courses). Please email the registrar's office at CE@conestogac.on.ca to confirm your tuition fee discount.

Returned cheques

A fee of $30 will be charged for each cheque returned to us by your bank, due to insufficient funds, stopped payment, incorrect account number, etc.

Post-dated cheques

Do not submit post-dated cheques. Your application and cheque may be returned to you.

Credit card transactions

If your credit card transaction is declined, your registration cannot be processed.

Course cancellations

The college reserves the right to cancel, postpone, reschedule or combine classes and to limit registration or change instructors. If your course is cancelled, you may either transfer to another campus or course, or receive a full refund. Full refunds are issued only to students who are registered at the time of cancellation. Every effort will be made to inform you at home or at work before the start date if your course is cancelled, postponed or changed.

Refunds

If the college decides a course cannot be delivered, the full amount of fees paid will be refunded if the student is registered at time of cancellation. Fees paid by credit card will be refunded to the credit card used for payment. Fees paid by debit card will be refunded via e-Transfer. All refunds require approximately six weeks for processing.

Students may withdraw from Continuing Education courses through the Conestoga College Student Portal. Students initiating a course cancellation through the Student Portal must request a refund through the Continuing Education department. Please note: A $25 cancellation fee will be held for courses cancelled within the time period specified in the refund policy on the confirmation of registration.

How to request a refund

To request a refund please contact ce@conestogac.on.ca. All questions regarding fees and refunds for full time courses and programs should be directed to studentfees@conestogac.on.ca.

Fee exceptions

Students who withdraw from their studies past the refund deadline due to extenuating circumstances such as illness, accident, or family crisis may wish to request a refund. Refund exception requests must be submitted in writing, along with supporting documentation, to the Office of the Registrar at FeeExceptions@conestogac.on.ca within 30 days of the end of the student's term. Submissions received after this date will not be considered.

1. The student's submission must detail facts, particularly dates, circumstances and how these circumstances affected the student's ability to continue in their course. Evidence verifying these circumstances must be provided. Incomplete submissions will not be reviewed. Circumstances of financial hardship, including personal or familial, are not eligible for fee exceptions. Considerations will only be made under the following:
1. Documented medical cause where the student was under direct medical care. Examples of documentation include: a letter from a doctor or certified medical practitioner that includes the dates where the student was under medical care and unable to continue in their studies.
2. Documented personal cause. The documentation must be based on an extraordinary event and must include dates. For example, documentation could include a copy of an obituary and travel documents in the case of travel for a death in the immediate family.
   
2. The Associate Registrar, Client Services & Student Fees will convene a meeting of the committee to review submissions.
1. Consultation with the appropriate departments and/or additional information may be requested from the student which may impact the timeline for decision making.
3. A final decision will be communicated to the student. This decision is not subject to further appeal.
1. Only the deposit and tuition fees will be considered for a refund and may be prorated based on the individual student’s circumstances.

If you wish to withdraw from a course after the start date, you can do so in the Student Portal or by contacting the registrar's office. If you withdraw from a course within the time period specified in the Refund Policy, a fee of $25 will be charged.

A mark of W (withdrawal) will be assigned if withdrawal is prior to 67 per cent of course completion. A mark of F (academic penalty) will be assigned if withdrawal is after 67 per cent of completion. Failure to attend does not constitute a withdrawal.

To withdraw and request a refund from a course, you must notify the registrar's office within the time period specified in the refund policy on the confirmation of registration. Your student identification number is required.

Exceptions to the refund policy cannot be made for students who register late in a course. After the start of the first class, refunds for supplies and/or association fees may not be issued.