Client Relations | Continuing Education

About the program

This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and to build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery. Graduates will gain skills to identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.

The program is directly applicable to employment in all sectors, but would be of particular worth to those serving directly in the service sector (retail, hospitality, contact centre, business office, etc.).

Program information

All courses must be completed within 3 years of acceptance into the program

Admission requirements

Ontario Secondary School Diploma (OSSD), or equivalent, OR 19 years of age or older

Note re: admission requirements

Students must be able to receive instruction, respond and research in the English language.

Admission procedures

Apply at Ontario Colleges - www.ontariocolleges.ca
Final selection is made following an assessment of the admission requirements.

Graduate opportunities

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home

Program outcomes

Use a variety of strategies to build and maintain customer relationships.
Discuss the impact of corporate culture on customer service.
Create a customer service culture action plan that identifies gaps between current and desired practice.
Identify effective strategies in the development and maintenance of client relationships.
Identify strategies for the development of effective teams.
Discuss ethical leadership in the 21st century.
Describe the contemporary Canadian business environment, organization, leadership and management decision process and its influence on the behaviour of groups and individuals
Define the communication process and identify and overcome the barriers to communicating.
Determine the uses of questioning skills to gather and clarify information in the oral communication process.
Determine the type of communication to be used for effective delivery of information within the organization, depending on direction and purpose.

Program related resources

Student Academic Handbook

Program contact

OntarioLearn Team Member
OntarioLearn@conestogac.on.ca

Continuing Education

Upcoming registrations

Mark your calendar with our registration dates, so you can plan your future.

Winter registration: Opened November 4, 2024
Spring registration: Opens March 17, 2025

Disclaimer

The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.