This course focuses on consumer protection laws aimed at energy rebillers, cell phone contracts, consumer fraud (internet, telephone, and mail), and payday loans. Knowing the protections afforded by the Ontario Energy Board Act, Consumer Protection Act, the Payday Loans Act, and other consumer protection laws can greatly enhance the power of lay advocates to support consumers confronted with an ever-increasing onslaught of fraudulent schemes and practices. We feature case studies based upon recent cases investigated by the provincial Ministry of Government Services.
Not all courses are offered each term.Winter 2021 registration opens November 2, 2020. Spring 2021 registration opens February 1, 2021.