This course focuses on consumer protection laws aimed at energy rebillers, cell phone contracts, consumer fraud (internet, telephone, and mail), and payday loans. Knowing the protections afforded by the Ontario Energy Board Act, Consumer Protection Act, the Payday Loans Act, and other consumer protection laws can greatly enhance the power of lay advocates to support consumers confronted with an ever-increasing onslaught of fraudulent schemes and practices. We feature case studies based upon recent cases investigated by the provincial Ministry of Government Services.
Classroom Delivery: In-person instruction that takes place at a college campus.
Online Delivery: Content is delivered entirely online through self-directed components, allowing you the flexibility to learn anytime from wherever you are.
Remote Delivery: Technology-enabled virtual instruction that takes place outside of a physical classroom. Remote delivery includes some form of scheduled real-time virtual classes or drop-in times, as well as self-directed components.
Hybrid Delivery: Instruction that includes a combination of online or remote delivery, and some classroom activities.
Not all courses are offered each term.Winter 2022 registration opens November 1, 2021. Spring 2022 registration opens February 7, 2022.