This course focuses on consumer protection laws aimed at energy rebillers, cell phone contracts, consumer fraud (internet, telephone, and mail), and payday loans. Knowing the protections afforded by the Ontario Energy Board Act, Consumer Protection Act, the Payday Loans Act, and other consumer protection laws can greatly enhance the power of lay advocates to support consumers confronted with an ever-increasing onslaught of fraudulent schemes and practices. We feature case studies based upon recent cases investigated by the provincial Ministry of Government Services.
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit the OntarioLearn Information web page.
Not all courses are offered each term.Spring 2022 registration opens February 7, 2022. Fall 2022 registration opens July 4, 2022.
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery with no assigned day or time requirements, independent course completion
Online - Synchronous: 100% online delivery with scheduled day and time course requirements
Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery