Dispute Resolution

Code: OLRN1375

Course description

Recommended: Introductory course in Human Resources Management. This course surveys the major methods currently in use by organizations for resolving disputes by situating alternative dispute resolution in its historical, social and legal context. Various ADR techniques will be examined and compared, and participants will be provided with an overview of ADR mechanisms, their advantages and disadvantages, and recognize the appropriate situations in which to apply them. Special emphasis is placed on developing mediation skills. Critical issues such as getting parties to the table, ethical issues of the mediation process, power imbalances, the appropriateness of mediation and issues of culture, race and gender are addressed. Technical aspects of the mediation process covered include: stages in the mediation process, how to determine the interests of the parties, how to generate options for settlement, and how to get beyond impasses. Negotiation models and the practical techniques necessary to negotiate effectively are also covered. Participants also examine a range of formal and informal dispute resolution models currently in use by organizations.

Course details

Hours: 42
Credits: 3
Prerequisites: None
Corequisites: None
 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Jan. 15, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $432.06
 
End date: Apr. 23, 2019
Hours: 42
Credits: 3
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through OntarioLearn. Find out more about OntarioLearn courses and booking your exams.

Textbooks can be purchased from www.textnet.ca. No substitutions unless otherwise stated.

Required textbook(s):

Textbook title: Choices in Approaching Conflict Author: Charles Ewert, Gordon Barnard, Jennifer Laffier, Michael L. Maynard Publisher: Edmond Montgomery Edition: 2010 ISBN: 9781552393840

Host college: CL

Not all courses are offered each term. Winter 2019 registration opens November 5, 2018. Spring 2019 registration opens February 4, 2019.