Managing difficult situations takes skill and practice. Develop practical skills you can apply to a variety of situations to effectively resolve disputes and deal with difficult people with tact and diplomacy. This fully online micro-credential consists of three courses in human relations, dealing with difficult people, and dispute resolution strategies

Completion Requirements

For successful completion of this micro-credential, students will successfully complete and pass all courses listed.



Awarded by the Registrar's Office to those who have successfully completed a defined list of related courses that focus on a specific competency. Typically less than 136 hours and include assessment. The quality criteria are determined by the college.


Visit your Student Portal to track your progress. When you have successfully completed the requirements, you can print your certificate.