Course description
This course introduces the sales process. Learn to develop selling, communication, and negotiation skills in order to be successful in a sales career. Topics presented include: the steps in the selling process, ethical issues in selling, the importance of the sales function, and integrating technology in the sales process. Explore how to develop negotiation skills, establish successful customer relationships, develop winning communication skills in a variety of presentation situations.
Course details
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit OntarioLearn.
Credit transfer
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Ends: Dec. 16, 2025
Registration dates
Not all courses are offered each term.
Fall 2025 registration is now open.Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery