Learners explore a cyclical approach to community service management encompassing needs assessment, program design, delivery, evaluation, and critical reflection, and investigate the practical challenges of applying theoretical models in a not-for-profit community service environment. Using a utilization-focus model, learners synthesize how the program management cycle can be of benefit to clients and the organization when tailored to meet both long-term and emerging community needs. Best practices in program evaluation will be addressed with specific applications for not-for-profit organizations.
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