Course description
Explore the role of the Business Analyst and examine process mapping and the modelling of business process improvements. Examine process analysis with techniques to map the current state, perform gap analysis, and define the future state with process improvement. Explore using the Unified Modeling Language (UML) for process modelling and eliciting requirements for technology-enabled process improvements. Modelling activities include applying selected Six Sigma quality principles and techniques while drawing on the Business Analysis Body of Knowledge (BABOK).
Course details
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit OntarioLearn.
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Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Ends: Dec. 16, 2025
Registration dates
Not all courses are offered each term.
Fall 2025 registration is now open.Winter 2026 registration opens November 3, 2025.
Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery