Course description
Students are introduced to Business Facilitation and Communication, within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully delivering oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events.
Course details
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Additional information: This course is offered through OntarioLearn. Find out more about OntarioLearn courses and booking your exams.
Textbooks can be purchased from www.textnet.ca. No substitutions unless otherwise stated.
Required textbook(s):
Textbook title: Facilitation with Ease Author: Ingrid Bens Publisher: Edition: ISBN: 9781118107744
Textbook title: Getting to Yes Author: Roger Fisher and William Ury Publisher: Edition: ISBN: 9780143118756
Host college: SH