Course description

Students are introduced to Business Facilitation and Communication, within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully deliver oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events.

Course details

Hours: 42
Credits: 3
Prerequisites: MGMT1045
Corequisites: None

Build courses into a credential

This course is part of the following program(s):


This course is part of the following micro-credential(s):


Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Fall 2023 registration opens July 24, 2023. Winter 2024 registration opens November 27, 2024.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates

Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates

Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery