Course description
Students are introduced to Business Facilitation and Communication, within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully delivering oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events.
Course details
Credit transfer
Have you taken this course or an equivalent course?
Contact the Credit Transfer Office.
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit the OntarioLearn Information web page.
Registration dates
Not all courses are offered each term.
Spring 2021 registration opens February 1, 2021. Fall 2021 registration opens July 5, 2021.