Course description
Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.
Course details
Hours:
42
Credits:
3
Prerequisites:
LIBR1015
Corequisites:
None
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit OntarioLearn.
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Dates
Day/Time
Delivery
Campus
Cost
Availability
Starts: May. 12, 2026
Ends: Aug. 18, 2026
Ends: Aug. 18, 2026
Day/Time:
–
Delivery:
Online - Asynchronous
Campus:
Online
Cost:
$381.50
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