Reference Processes

Code: LIBR1025

Course description

Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.

Course details

Hours: 42
Credits: 3
Prerequisites: LIBR1015 LIBR1015
Corequisites: None

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Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: May. 14, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $432.06
 
End date: Aug. 20, 2019
Hours: 42
Credits: 3
Prerequisites: LIBR1015 LIBR1015
Corequisites: None
Equivalent to: None

Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit the OntarioLearn Information web page.

Not all courses are offered each term. Spring 2019 registration opens February 4, 2019. Fall 2019 registration opens July 8, 2019.