Professional Insurance Communications

Course description

This course will help you build your business communication skills designed with the property casualty insurance industry in mind. You’ll learn to create compelling written communications free of common grammar and usage errors. Students will learn how to and will practice presenting their ideas clearly, precisely, and effectively in various written formats including the writing of letters, memos, e-mails, and formal reports. You will learn to apply plain language principles that cut jargon, passive writing, and repetition. Insurance industry professionals also need well developed oral communication skills to communicate to customers and stakeholders quickly, clearly, and effectively. This course will teach you how to hone your oral communication skills on the phone, over video chat and in-person. Difficult conversations are a part of the job for agents, brokers, underwriters, and adjusters alike. This course will help you prepare for and practice difficult conversations. Well-developed communication skills will help you immediately as you prepare for your career in the property casualty insurance industry and will also you set you up for success as you build your career.

Course details