Course description
This course provides students with the specialized skills and strategies required to interact with customers in a professional and appropriate manner in a variety of situations. Students will explore complex issues related to diversity and ethical decision making as they relate to effective customer service. Students will develop and apply strategies for de-escalating and resolving conflict in customer service roles.
Course details
Credit transfer
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Registration dates
Not all courses are offered each term.
Fall 2025 registration is now open.Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery