Course description
This course provides students with the specialized skills and strategies required to interact with customers in a professional and appropriate manner in a variety of situations. Students will explore complex issues related to diversity and ethical decision making as they relate to effective customer service. Students will develop and apply strategies for de-escalating and resolving conflict in customer service roles.
Course details
Hours:
30
Credits:
2
Prerequisites:
None
Corequisites:
None
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