Course description
Conflict in the workplace consumes a great deal of energy which can lead to frustrated leaders thinking 'flipping conflict!' But what if leaders could 'flip' conflict into positive, productive, conversations about improvements - every problem is an opportunity! This workshop is about understanding what caused the conflict, identifying difficult situations instead of difficult people and moving an organization forward with creative ideas and positive change. Tools to help build trust, diffuse negative emotions and understanding where the conflict started will help participants deal with conflict as it arises.
Course details
Credit transfer
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Registration dates
Not all courses are offered each term.
Winter 2025 registration opens November 4, 2024. Spring 2025 registration opens March 17, 2025.Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery