This course reviews the basics of corporate culture and how it impacts on customer service. Areas of study will include service environment, organizational openness and influencing others to adopt a service culture. Participants will explore companies that excel in corporate customer service. Participants will create a customer service culture action plan based on identifying gaps between current and desired practices as a project in this course.
Not all courses are offered each term.Spring 2021 registration opens February 1, 2021. Fall 2021 registration opens July 5, 2021.