Course description
This course reviews the basics of corporate culture and how it impacts on customer service. Areas of study will include service environment, organizational openness and influencing others to adopt a service culture. Participants will explore companies that excel in corporate customer service. Participants will create a customer service culture action plan based on identifying gaps between current and desired practices as a project in this course.
Course details
Hours:
28
Credits:
2
Prerequisites:
None
Corequisites:
None
Want to complete a program?
Learn how to build courses into a credential. This course is part of the following program(s):
Credit transfer
Have you taken this course or an equivalent course?
Contact the Credit Transfer Office.
Fall 2019 registration
opens July 8, 2019.
Winter 2020 registration
opens November 4, 2019.