Course description
This course reviews the basics of corporate culture and how it impacts on customer service. Areas of study will include service environment, organizational openness and influencing others to adopt a service culture. Participants will explore companies that excel in corporate customer service. Participants will create a customer service culture action plan based on identifying gaps between current and desired practices as a project in this course.
Course details
Credit transfer
Have you taken this course or an equivalent course?
Contact the Credit Transfer Office.
Delivery Options
Classroom Delivery: In-person instruction that takes place at a college campus.
Online Delivery: Content is delivered entirely online through self-directed components, allowing you the flexibility to learn anytime from wherever you are.
Remote Delivery: Technology-enabled virtual instruction that takes place outside of a physical classroom. Remote delivery includes some form of scheduled real-time virtual classes or drop-in times, as well as self-directed components.
Hybrid Delivery: Instruction that includes a combination of online or remote delivery, and some classroom activities.
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit the OntarioLearn Information web page.
Registration dates
Not all courses are offered each term.
Winter 2022 registration opens November 1, 2021. Spring 2022 registration opens February 7, 2022.