Course description
Students review the basics of corporate culture and how it impacts customer service. Areas of study include service environment, organizational openness, and coaching others to adopt a desirable corporate service culture. Students will create a high-level action plan based on highlighting gaps between current and desired practices.
Course details
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit OntarioLearn.
Credit transfer
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Ends: Apr. 20, 2027
Registration dates
Not all courses are offered each term.
Winter 2027 registration is open.Spring 2027 registration opens March 1, 2027.
Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery