Course description
This course reviews the basics of corporate culture and how it impacts on customer service. Areas of study will include service environment, organizational openness and influencing others to adopt a service culture. Participants will explore companies that excel in corporate customer service. Participants will create a customer service culture action plan based on identifying gaps between current and desired practices as a project in this course.
Course details
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Learn how to build courses into a credential. This course is part of the following program(s):
Additional information: This course is offered through OntarioLearn. Find out more about OntarioLearn courses and booking your exams.
Textbooks can be purchased from www.textnet.ca. No substitutions unless otherwise stated.
Required textbook(s):
Textbook title: Inside the Magic Kingdom Author: Tom Connellan Publisher: Peak Performance Edition: 1st ISBN: 9781885167231
Host college: AL