Please note:

To effectively participate in this program, students must have reliable Internet access and a device that meets these requirements.

About the program

Today's office is a dynamic place to work with global networking, communication, and workflows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer and organizational skills and specific business skills such as bookkeeping, customer service and document processing.

In this one-year certificate program, students will develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective office team member. With a variety of hands-on practical experience and creative thinking skills, graduates are trained to meet the demands of today's challenging work environment.

This program is offered in full-time and part-time delivery.

Program information

All courses must be completed within 5 years of acceptance into the program.

Admission requirements

  • Ontario Secondary School Diploma (OSSD), or equivalent, OR 19 years of age or older
  • Grade 12 compulsory English, C or U, or equivalent, OR Conestoga College Preparatory Communications (COMM1251)
  • For more information on preparatory programs, visit Academic Upgrading

Admission procedures

  • Submit a completed Conestoga College Program Application Form.
  • Submit proof of Admission Requirements. Review Apply to a Program to learn how.
  • An academic strength is calculated by averaging the submitted marks of required subjects. If more than one mark is received for a required subject, the highest mark will be used in the calculation.
  • Ten (10) additional marks are added to each Advanced level, OAC, U, U/C, and post-secondary course used in the calculation of academic strength.
  • A sound English background is important for success in this program and is considered during the admission selection process. Minimum cutoffs apply.

  • Final selection is made following an assessment of the admission requirements.

Program requirements

  • Students in the Office Administration - General, Executive and Legal programs should demonstrate:
    • the physical ability to "touch type" to industry standards (NOTE: a graduation requirement).
    • a strong interest and aptitude in computer applications.
    • a solid base of written, verbal and interpersonal communication skills.
    • the ability to produce business-related documentation to time-sensitive deadlines.
  • This is an eText program. Learn about our eText initiative.

Graduate opportunities

Graduates will find entry-level employment opportunities in a variety of office settings working as an administrative assistant.

Opportunities might include receptionist, customer service representative, data entry clerk, bookkeeper, accounting clerk or office assistant.

On average, 78% of graduates from the last three years (2018 to 2020) found employment within six months of graduation.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Program outcomes

  • Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  • Schedule and coordinate tasks, within specific deadlines and according to set priorities.
  • Receive, process and distribute communications in the workplace to assist the flow of information.
  • Operate and provide support related to the use of office equipment and technologies.
  • Locate, file and retrieve documents and records from a variety of electronic and paper sources to support daily office operations.
  • Record basic financial information using established document formats, procedures and accounting software.
  • Produce routine business documents using available technologies and established standards and formats.
  • Use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
  • Compile resources as well as services to prepare summary reports.
  • Select and use information technologies to support communication with internal and external stakeholders.
  • Assist in the organization and coordination of meetings and travel arrangements.

Program related resources

Program contact

Continuing Education
Upcoming registrations

Mark your calendar with our registration dates, so you can plan your future.

Winter registration: Opens November 27, 2023
Spring registration: Opens February 26, 2024