Enhanced Personal Support Worker - Palliative/End-of-Life Care

Develop enhanced capabilities required to excel in the delivery of supportive palliative/end-of-life care. As essential team members in our evolving health care system, personal support workers who complete this certificate will be equipped with enhanced capabilities to function as leaders in the delivery of integrated palliative/end-of-life care excellence. This program is comprised of seven courses that emphasize learning and growth in the following areas: communication and relational skills, holistic and individualized approaches to supportive care, role optimization within the contexts of person- and family-centred care, and interprofessional collaborative delivery models. Leadership and professionalism will be emphasized as essential foundations to the practice of quality palliative/end-of-life care.

All courses must be completed within 2 years of acceptance into the program.

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Examine the role, responsibilities and accountabilities of the personal support worker as they relate to the provision of high-quality, safe and ethical care for a person and family experiencing a life-limiting illness.
Contribute as an integral member of the interprofessional health care team as it relates evidence- informed practice and risk assessment to enhance patient safety and to improve direct patient care.
Employ enhanced skills related to professionalism, communication and leadership with respect to care decisions, accountability, and team collaboration/consultation to improve continuity of care and enhance the patient and family care experience.
Explore innovative evidence-informed strategies to promote person- and family-centred care, to improve quality of life, and to enrich patient and family care thereby optimizing comfort and dignity.
Demonstrate enhanced problem-solving, critical thinking, observational assessment, analysis, and documentation skills within the personal support worker's role and responsibilities.
Develop accountability for own actions while recognizing boundaries of knowledge and skills in accordance with role and responsibilities, applicable legislation and employer expectations.