Course description

This course is focused on providing the training and expertise required for careers with warehouse and logistics providers and other industry employers. The theme of supply chain management is used as a unifying theme for warehouse and logistics quality improvement. Students will be introduced to the philosophies of quality management including Deming, Juran, and Crosby, the cost of quality, the quality benchmarking process, the quality function deployment, supplier development, the implementation of quality projects and the dynamics of the quality teams and quality certification standards such as ISO/TS 1694. In the applied portion of the course, students will learn to continuously improve and optimize warehouse and logistics providers operations through the application of Total Quality Management (TQM) and Theory of Constraints (TOC) principles. They will apply quality tools and techniques to address special cause and common cause variation by using 8D, SPC, and Lean Six Sigma.

Course details

Hours: 56
Credits: 4
Prerequisites: None
Corequisites: WHLG8000 WHLG8010

Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Spring 2024 registration opens March 11, 2024. Fall 2024 registration opens July 22, 2024.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates

Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates

Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery