Course description
This course covers the administrative and clerical procedures involved in a veterinary medical practice including effective communication skills, telephone skills, body language, conflict management, and working in a team-oriented, professional environment. This course will stress the importance of proper preparation of medical records, filing methods, appropriate paperwork, message taking, collection of information, and maintaining a professional manner.
Course details
Please note: This course is offered through OntarioLearn. To review important information such as textbook, exam and grade information, visit OntarioLearn.
Credit transfer
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Ends: Aug. 19, 2025
Registration dates
Not all courses are offered each term.
Fall 2025 registration opens July 21, 2025.
Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery