Course description

In this course students will learn to continuously improve and optimize service and manufacturing operations through the application of Total Quality Management (TQM) and Theory of Constraints (TOC) principles, and using Lean Six Sigma tools and techniques, including Value Stream Mapping. Students will also practice innovative thinking to develop cost reduction ideas, which will add value to products or services in a global context while maintaining or improving quality and reliability.

Course details

Hours: 56
Credits: 4
Prerequisites: None
Corequisites: None

Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Spring 2023 registration opens February 27, 2023. Fall 2023 registration opens July 24, 2023.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates

Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates

Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery