In this course students will learn to continuously improve and optimize service and manufacturing operations through the application of Total Quality Management (TQM) and Theory of Constraints (TOC) principles, and using Lean Six Sigma tools and techniques, including Value Stream Mapping. Students will also practice innovative thinking to develop cost reduction ideas, which will add value to products or services in a global context while maintaining or improving quality and reliability.
Classroom Delivery: In-person instruction that takes place at a college campus.
Online Delivery: Content is delivered entirely online through self-directed components, allowing you the flexibility to learn anytime from wherever you are.
Remote Delivery: Technology-enabled virtual instruction that takes place outside of a physical classroom. Remote delivery includes some form of scheduled real-time virtual classes or drop-in times, as well as self-directed components.
Hybrid Delivery: Instruction that includes a combination of online or remote delivery, and some classroom activities.
Not all courses are offered each term.Spring 2021 registration opens February 1, 2021. Fall 2021 registration opens July 5, 2021.