In this course students will learn to continuously improve and optimize service and manufacturing operations through the application of Total Quality Management (TQM) and Theory of Constraints (TOC) principles, and using Lean Six Sigma tools and techniques, including Value Stream Mapping. Students will also practice innovative thinking to develop cost reduction ideas, which will add value to products or services in a global context while maintaining or improving quality and reliability.
Not all courses are offered each term.Winter 2023 registration opens November 28, 2022. Spring 2023 registration opens February 27, 2023.
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery with no assigned day or time requirements, independent course completion
Online - Synchronous: 100% online delivery with scheduled day and time course requirements
Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery