Course description
The goal of this course is to familiarize students with the discipline of supply chain management (SCM), which enables firms to better coordinate inbound and outbound information and material flow. In addition, supply chain management impacts customer service activities relevant to logistics, operations and marketing processes. Topics include the relationship between profitability, supplier management, customer service, quality, and productivity; management of incoming supplies and services; managing service capacity and wait times; and finally discussions of internal and external customer service, one of the primary objectives of supply chain management. The course is designed to examine a firm as a complete business, considering the global environment.
Course details
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