In this course, students will examine the practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Students will learn to use these tools to improve business relationships with customers, assist in customer retention and drive sales growth.
This course is part of the following
program(s):
This course is part of the following
micro-credential(s):
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Not all courses are offered each term.
Winter 2024 registration opens November 27, 2023. Spring 2024 registration opens February 26, 2024.In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery