Managing Customer Service

Code: MGMT1930

Course description

As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. But do you truly feel empowered and capable of delivering top-notch customer service? In this six-week online course, you'll discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You'll learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your business.You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you'll learn how to communicate, resolve complaints, and build long-lasting customer service programs, all in six easy weeks.

Course details

Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Notice for ed2go courses


ed2go online courses are designed for working professionals and those seeking to gain personal advancement. If you are enrolled in a program, carefully review the requirements of your program before registering to ensure the course code and title match the requirements in your program.


Dates
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Jan. 12, 2022
End date: Mar. 14, 2022
Day/Time:
Campus: Online
Cost: $185.00
Start Date: Feb. 9, 2022
End date: Apr. 11, 2022
Day/Time:
Campus: Online
Cost: $185.00
Start Date: Mar. 16, 2022
End date: May. 16, 2022
Day/Time:
Campus: Online
Cost: $185.00

Registration dates

Not all courses are offered each term.

Spring 2022 registration opens February 7, 2022. Fall 2022 registration opens July 4, 2022.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery with no assigned day or time requirements, independent course completion

Online - Synchronous: 100% online delivery with scheduled day and time course requirements

Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery