Course description

In this course, discover a number of dynamite methods to bring out your best and also do the same for the people you work with. Learn how to measure customer service and discover how to anticipate the needs of your customers. Explore how to evaluate your customers and what do to with that data. Learn to communicate, resolve complaints, and build long-lasting customer service programs.

Course details

Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

ed2go courses


These 6-week online courses are designed for working professionals and those seeking personal advancement. From the start date, students have access to their courses 24/7. There are no live lectures or specific days and times students must be logged in. Each Wednesday and Friday, the instructor releases a lesson, for a total of 12. There is a 2-week period at the end of the course to complete the final exam.

Dates
Day/Time
Delivery
Campus
Cost
Availability
Starts: Oct. 16, 2024
Ends: Dec. 16, 2024
Day/Time:
Campus: Online
Cost: $197.00
Starts: Nov. 13, 2024
Ends: Jan. 13, 2025
Day/Time:
Campus: Online
Cost: $197.00
Starts: Dec. 18, 2024
Ends: Feb. 17, 2025
Day/Time:
Campus: Online
Cost: $197.00

Registration dates

Not all courses are offered each term.

Fall 2024 registration opens July 22, 2024. Winter 2025 registration opens November 4, 2024.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates

Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates

Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery