Course description
In this course, discover a number of dynamite methods to bring out your best and also do the same for the people you work with. Learn how to measure customer service and discover how to anticipate the needs of your customers. Explore how to evaluate your customers and what do to with that data. Learn to communicate, resolve complaints, and build long-lasting customer service programs.
Course details
Additional information: This course is offered through ed2go. Find out more about ed2go.
ed2go courses
Choose from instructor-moderated or self-guided courses designed to fit your schedule. Build professional skills, explore a new interest, or advance your career with convenient online learning.
Ends: Dec. 14, 2026
Ends: Jan. 11, 2027
Ends: Feb. 15, 2027
Registration dates
Not all courses are offered each term.
Fall 2026 registration is open.Winter 2027 registration opens November 2, 2026.
Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery