In this course, discover a number of dynamite methods to bring out your best and also do the same for the people you work with. Learn how to measure customer service and discover how to anticipate the needs of your customers. Explore how to evaluate your customers and what do to with that data. Learn to communicate, resolve complaints, and build long-lasting customer service programs.
Additional information: This course is offered through ed2go. Find out more about ed2go courses.
These 6-week online courses are designed for working professionals and those seeking personal advancement. From the start date, students have access to their courses 24/7. There are no live lectures or specific days and times students must be logged in. Each Wednesday and Friday, the instructor releases a lesson, for a total of 12. There is a 2-week period at the end of the course to complete the final exam.
Not all courses are offered each term.Winter 2023 registration opens November 28, 2023. Spring 2023 registration opens February 27, 2023.
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery with no assigned day or time requirements, independent course completion
Online - Synchronous: 100% online delivery with scheduled day and time course requirements
Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery