Understanding the Human Resources Function

Code: BUS1880

Course description

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.

Course details

Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None

Notice for ed2go courses


ed2go online courses are designed for working professionals and those seeking to gain personal advancement. If you are enrolled in a program, carefully review the requirements of your program before registering to ensure the course code and title match the requirements in your program.


Delivery Options

Classroom Delivery: In-person instruction that takes place at a college campus.
Online Delivery: Content is delivered entirely online through self-directed components, allowing you the flexibility to learn anytime from wherever you are.
Remote Delivery: Technology-enabled virtual instruction that takes place outside of a physical classroom. Remote delivery includes some form of scheduled real-time virtual classes or drop-in times, as well as self-directed components.
Hybrid Delivery: Instruction that includes a combination of online or remote delivery, and some classroom activities.

 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Sep. 15, 2021
Day/Time:
Delivery: Fully Online – Ed2Go
Campus: Online
Cost: $185.00
 
End date: Nov. 15, 2021
Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Start Date: Oct. 13, 2021
Day/Time:
Delivery: Fully Online – Ed2Go
Campus: Online
Cost: $185.00
 
End date: Dec. 13, 2021
Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Start Date: Nov. 17, 2021
Day/Time:
Delivery: Fully Online – Ed2Go
Campus: Online
Cost: $185.00
 
End date: Jan. 17, 2022
Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Start Date: Dec. 15, 2021
Day/Time:
Delivery: Fully Online – Ed2Go
Campus: Online
Cost: $185.00
 
End date: Feb. 14, 2022
Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Registration dates

Not all courses are offered each term.

Winter 2022 registration opens November 1, 2021. Spring 2022 registration opens February 7, 2022.