In this course, learn how to effectively apply the fundamentals of total quality. Gain an understanding of what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Learn how to master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI). Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Explore how to use teamwork to make the most of your employees' abilities and potential. Learn to manage the process of change, reduce customer complaints, and increase customer service.
Additional information: This course is offered through ed2go. Find out more about ed2go courses.
These 6-week online courses are designed for working professionals and those seeking personal advancement. From the start date, students have access to their courses 24/7. There are no live lectures or specific days and times students must be logged in. Each Wednesday and Friday, the instructor releases a lesson, for a total of 12. There is a 2-week period at the end of the course to complete the final exam.
Not all courses are offered each term.Spring 2024 registration opens March 11, 2024. Fall 2024 registration opens July 22, 2024.
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery