Course description
In this course, learn how to effectively apply the fundamentals of total quality. Gain an understanding of what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Learn how to master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI). Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Explore how to use teamwork to make the most of your employees' abilities and potential. Learn to manage the process of change, reduce customer complaints, and increase customer service.
Course details
Additional information: This course is offered through ed2go. Find out more about ed2go.
ed2go courses
Choose from instructor-moderated or self-guided courses designed to fit your schedule. Build professional skills, explore a new interest, or advance your career with convenient online learning.
Ends: Dec. 14, 2026
Ends: Jan. 11, 2027
Ends: Feb. 15, 2027
Registration dates
Not all courses are offered each term.
Fall 2026 registration is open.Winter 2027 registration opens November 2, 2026.
Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates
Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates
Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery