Top Quality Fundamentals

Code: BUS1870

Course description

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.

Course details

Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None

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Credit transfer

Have you taken this course or an equivalent course?
Contact the Credit Transfer Office.

 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: May. 15, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $193.32
 
End date: Jul. 15, 2019
Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Start Date: Jun. 12, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $193.32
 
End date: Aug. 12, 2019
Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Start Date: Jul. 17, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $193.32
 
End date: Sep. 16, 2019
Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Start Date: Aug. 14, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $193.32
 
End date: Oct. 14, 2019
Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Fall 2019 registration opens July 8, 2019. Winter 2020 registration opens November 4, 2019.