Course description

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.

Course details

Hours: 24
Credits: 1
Prerequisites: None
Corequisites: None

Additional information: This course is offered through ed2go. Find out more about ed2go courses.

Notice for ed2go courses


ed2go online courses are designed for working professionals and those seeking to gain personal advancement. If you are enrolled in a program, carefully review the requirements of your program before registering to ensure the course code and title match the requirements in your program.


Dates
Day/Time
Delivery
Campus
Cost
Availability
Start Date: May. 18, 2022
End date: Jul. 18, 2022
Day/Time:
Campus: Online
Cost: $185.00
Start Date: Jun. 15, 2022
End date: Aug. 15, 2022
Day/Time:
Campus: Online
Cost: $185.00
Start Date: Jul. 13, 2022
End date: Sep. 12, 2022
Day/Time:
Campus: Online
Cost: $185.00
Start Date: Aug. 17, 2022
End date: Oct. 17, 2022
Day/Time:
Campus: Online
Cost: $185.00

Registration dates

Not all courses are offered each term.

Fall 2022 registration opens July 25, 2022. Winter 2023 registration opens November 28, 2022.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery with no assigned day or time requirements, independent course completion

Online - Synchronous: 100% online delivery with scheduled day and time course requirements

Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery