Six Sigma: Total Quality Applications

Course description

In this course, learn how to apply the DMAIC (define, measure, analyze, improve, and control) model each step of the way. Examine how to define, plan, implement, and close a Six Sigma project. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case, including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check sheets, scatter diagrams, failure mode and effects analysis (FEMA), and force field analysis.

Course details