Travel Consulting

Ontario College Certificate | Code: 0877

About the program

Gratify your adventurous side and prepare for a career in the travel industry through an exploration of global destinations, attractions, cultures, and entertainment possibilities. You will become resourceful in planning spectacular travel getaways for clients by gaining insight into current trends in adventure tourism, ecotourism, culinary tourism, exotic vacations, niche cruises, destination weddings, special events, conferences, and more. You will learn to operate a reservation system, discern industry rules and regulations, and gain proficiency in completing a variety of bookings by utilizing different travel distribution channels. The program will venture into marketing strategies and analysis to understand consumer behaviour and will also address the fundamentals of delivering excellent customer service in an organization.

The program includes a work placement and the option to study abroad which both provide first-hand experience in daily operations within various sectors of the hospitality and tourism industry.

Through this program, you may also qualify for the Customer Service Certificate provided by Ontario Tourism Education Corporation (OTEC).

Admission requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent, OR 19 years of age or older.

Note re: admission requirements

  • Students must be able to receive instruction, respond and research in the English language.
  • Keyboarding skills are recommended.
  • Most students should be able to complete the program in approximately 3-4 years on a part-time basis. The timeframe is flexible to allow for individuals' schedule differences, however because of the constant changes taking place in the travel industry, students will be required to complete the program for certification in five (5) years from the commencement of the program.

Admission procedures

  • Submit a completed Conestoga College Program Application Form.
  • Attach proof of Admission Requirements.
  • Final selection is made following an assessment of the admission requirements.
  • Students must be accepted into the program prior to application to the field placement (Travel Consultant Placement).

Graduate opportunities

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home

Program outcomes

  • Proactively sell and promote destinations, tour packages, and other travel services based on thorough investigation and research of travel products and providers.
  • Prepare and issue accurate travel documentation in compliance with TICO requirements.
  • Apply customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Work effectively with internal and external stakeholders to be compliant with industry practices and government regulations
  • Incorporate self-directed career management strategies for ongoing professional growth.
  • Provide accurate travel information to clients regarding destination, transportation and accommodation options and travel costs
  • Incorporate tips or recommendations for tourist attractions, foreign currency, customs, languages, safety, etc. when recommending travel products.
  • Use marketing concepts, basic market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
  • Organize simulated promotional events to support a specific travel product or service.
  • Apply knowledge of the various tourism sectors and their necessary interaction both with each other and government and other regulating bodies
  • Investigate new tourism trends including culinary, eco and adventure tourism
  • Use appropriate technologies for delivery of travel and tourism products, services and customer experiences
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.

Program related resources

Program contact

Continuing Education
Upcoming Registrations

Mark your calendars for our upcoming registration dates so you can plan your future.

Spring Registration: February 4, 2019
Fall Registration: July 8, 2019