Supportive Care

Certificate | Code: 1451

Please note:

To effectively participate in remote learning, students in this program must have reliable Internet access and meet these device requirements.

Students must be hired by a Conestoga Employer Partner and be employed for the duration of the program to be eligible for program completion. Please contact Taylor Wells to be connected with an employer partner in your area.

About the program

The supportive care program prepares learners to assist individuals needing support to live independently in the home or community. Emphasis is placed on developing the knowledge, skills and competencies to deliver quality, safe and ethical assistance to those in need. Learners will develop a clear understanding of their role as a member of the health- care team and how they can add real value to the health-care system and positively influence the lives of others. They will learn how to communicate effectively with clients and engage in activities that support the needs and preferences of people for whom they care and their families. Theoretical foundations and practical applications of supportive care are integrated throughout the program, positioning graduates to work with stable persons requiring some predictable levels of assistance be they residing in their own home, assisted living or retirement living settings.

Program information

All courses must be completed within 2 years of acceptance into the program.

Admission requirements

  • Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older
  • Students must be able to receive instruction, respond and research in the English Language

Note re: admission requirements

  • Although grade 12 compulsory English (C or U or equivalent) OR Conestoga College Preparatory Communications (COMM1250) is not required for this program, it will be a bridging requirement for those who want to move into the PSW program.

Admission procedures

Graduate opportunities

Graduates of the Supportive Care Program are able to work in the Home Care Industry or Retirement Homes. They also have the potential to bridge onto the PSW program at Conestoga College

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Program outcomes

  • Work within the supportive care provider role in community, retirement home, and long-term care home settings in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
  • Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the supportive care provider role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team
  • Participate as a member of the interprofessional care/service team and maintain collaborative working relationships in the provision of supportive care in community, retirement home, and long-term care home settings.
  • Provide client-centred and client-directed care that is based on ethical principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan
  • Establish and maintain helping relationships with clients and their families reflecting open communication, professional boundaries, employer's policies and adhering to confidentiality and privacy legislation
  • Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation
  • Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan, employer policies and procedures, and all applicable legislation
  • Assist clients across the lifespan with routine activities of daily living by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care
  • Assist with household management tasks and instrumental activities of daily living in accordance with the plan of care/service plan and considering the preferences, comfort and safety of clients, families and significant others
  • Assist clients who are caring for dependent individuals considering client and family choices, professional boundaries and the direction of the plan of care/service plan
  • Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures
  • Assist in the provision of culturally relevant palliative care to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan
  • Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours
  • Make use of self-care strategies to manage personal and professional stressors in accordance with client and employer expectations

Program related resources

Program contact

Continuing Education
Upcoming Registrations

Mark your calendar for our upcoming registration dates, so you can plan your future.

Winter Registration: Opens November 1, 2021
Spring Registration: Opens February 7, 2022