Community and Social Service Management

Ontario College Graduate Certificate | Code: 1276

About the program

This program focuses on developing skills in managing public, private or non-profit community organizations. Students will gain knowledge of community development methods and will learn strategies for relationship building and civic engagement. Human resources, financial management, strategic planning, marketing and sales, entrepreneurship in social enterprises, as well as business development and fundraising will also be addressed. Students will have the opportunity to enhance their understanding of community-based social policy, public administration, and gain global perspectives on social, cultural and political issues.

Program information

All courses must be completed within 5 years of acceptance into the program.
Note: Admission to the program is required prior to registration for courses.

Admission requirements

  • A two- or three-year diploma or a degree from an accredited college or university in a related field OR equivalent experience

Note re: admission requirements

  • Applicants possessing degrees/diplomas from institutions where the language of instruction was not English will be required to provide test scores as evidence of their English language proficiency. Test scores, if required, would be a minimum of TOEFL iBT 88; IELTS 6.5 with no bands less than 6.0; CAEL 70 with no sub-test band scores less than 60; PTE Academic 58; Conestoga English Language Test (CELT) Band 6; or equivalent scores in other recognized standard tests of English.
  • We offer a language program for students whose English language skills are below the standard required for admission but who have met all other admission criteria. Applicants will be eligible for admission to the graduate certificate program after completion of level 4 of the General Arts and Science - English Language Studies (ELS) program with an overall grade average of 80% and no grade less than 75%. Placement in the ELS program is determined by scores on an in-house English language test or TOEFL or IELTS.

Admission procedures

  • Submit proof of admission requirements.
  • Applicants not meeting the admission requirements will be considered on an individual basis following an assessment of resume and work experience.
  • Applicants not meeting credential requirements, and who are registered at university in year three of a program, may be considered for entry into the program.
  • Final selection is made following an assessment of the admission requirements.

Program requirements

  • Final selection is made following an assessment of the admission requirements
  • Applicants not meeting the admission requirements will be considered on an individual basis following an assessment of resume and work experience.
  • Applicants not meeting credential requirements, and who are registered at university in year three of a program, may be considered for entry into the program.

Graduate opportunities

Graduates may enhance employment opportunities in community, government, private and non-profit organizations.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home

Program outcomes

  • Use technology to enhance professional practice in community and social service management.
  • Explore the strengths and weaknesses of management/supervisory styles and implications of various styles for organizational life.
  • Apply skills including interpersonal, community building, leadership, communication, and team building skills to community development.
  • Describe the organizational change process and the implications for the supervisor and their agency.
  • Apply entrepreneurial characteristics, skills, and strategies to work in the social sector.
  • Develop strategies for fund raising and business development
  • Apply techniques for evaluating programs, including metrics for measuring outcomes.
  • Apply concepts of financial accounting to assist decision-making, to assess risk, to evaluate capital investments, and to prepare operating budgets in the context of specific agency goals and objectives.
  • Examine techniques for measuring social return on investment.
  • Contribute to planning and administration of organizational resources including financial, technical and human resources.

Program related resources

Program contact

Continuing Education
Upcoming Registrations

Mark your calendars for our upcoming registration dates so you can plan your future.

Spring Registration: February 4, 2019
Fall Registration: July 8, 2019