Description
Managing difficult situations takes skill and practice. Develop practical skills you can apply to a variety of situations to effectively resolve disputes and deal with difficult people with tact and diplomacy. This fully online micro-credential consists of three courses in human relations, dealing with difficult people, and dispute resolution strategies.
Completion Requirements
Contacts
- Paige Linklater
- plinklater@conestogac.on.ca
Micro-credential
Awarded by the Registrar's Office to those who have successfully completed a defined list of related courses that focus on a specific competency. Typically less than 136 hours and include assessment. The quality criteria are determined by the college.
Micro-credential
Visit your Student Portal to track your progress. When you have successfully completed the requirements, you can print your certificate.