Managing difficult situations takes skill and practice. Develop practical skills you can apply to a variety of situations to effectively resolve disputes and deal with difficult people with tact and diplomacy. This fully online micro-credential consists of three courses in human relations, dealing with difficult people, and dispute resolution strategies.
Awarded by the Registrar's Office to those who have successfully completed a defined list of related courses or workshops that focus on a specific discipline. Typically less than 136 hours and may or may not include formal assessment. The criteria are determined by the college.