Approaches to Conflict and Escalated Situations (ACES)

Code: SECU0010

Course description

This module will present the tools and strategies to deal with escalated behaviour in a workplace. Participants will explore the nature of anger and conflict, be introduced to a person-centred approach and review communication techniques to respond to escalated behaviour. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented. The module is suitable for anyone who deals with customers and potential volatile situations.

Course details

Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following program(s):

Credit transfer

Have you taken this course or an equivalent course?
Contact the Credit Transfer Office.

Start Date
Start Date: May. 22, 2021
Delivery: Hybrid – eConestoga
Campus: Doon (Kitchener)
Cost: $45.22
End date: May. 22, 2021
Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None
Equivalent to: None

Registration dates

Not all courses are offered each term.

Spring 2021 registration opens February 1, 2021. Fall 2021 registration opens July 5, 2021.