Approaches to Conflict and Escalated Situations (ACES)

Code: SECU0010

Course description

This module will present the tools and strategies to deal with escalated behaviour in a workplace. Participants will explore the nature of anger and conflict, be introduced to a person-centred approach and review communication techniques to respond to escalated behaviour. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented. The module is suitable for anyone who deals with customers and potential volatile situations.

Course details

Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following program(s):


Credit transfer

Have you taken this course or an equivalent course?
Contact the Credit Transfer Office.


Delivery Options

Classroom Delivery: In-person instruction that takes place at a college campus.
Online Delivery: Content is delivered entirely online through self-directed components, allowing you the flexibility to learn anytime from wherever you are.
Remote Delivery: Technology-enabled virtual instruction that takes place outside of a physical classroom. Remote delivery includes some form of scheduled real-time virtual classes or drop-in times, as well as self-directed components.
Hybrid Delivery: Instruction that includes a combination of online or remote delivery, and some classroom activities.

 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Oct. 16, 2021
Day/Time: Sat. 1:00pm – 3:00pm
Delivery: Remote Learning - eConestoga
Campus: Doon (Kitchener)
Cost: $45.22
 
End date: Oct. 16, 2021
Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None
Equivalent to: None

Registration dates

Not all courses are offered each term.

Winter 2022 registration opens November 1, 2021. Spring 2022 registration opens February 7, 2022.