Approaches to Conflict and Escalated Situations (ACES)

Code: SECU0010

Course description

This module will present the tools and strategies to deal with escalated behaviour in a workplace. Participants will explore the nature of anger and conflict, be introduced to a person-centred approach and review communication techniques to respond to escalated behaviour. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented. The module is suitable for anyone who deals with customers and potential volatile situations.

Course details

Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None

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This course is part of the following program(s):


Credit transfer

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Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: May. 22, 2021
Day/Time:
Delivery: Hybrid – eConestoga
Campus: Doon (Kitchener)
Cost: $45.22
 
End date: May. 22, 2021
Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None
Equivalent to: None

Registration dates

Not all courses are offered each term.

Spring 2021 registration opens February 1, 2021. Fall 2021 registration opens July 5, 2021.