Approaches to Conflict and Escalated Situations (ACES)

Code: SECU0010

Course description

This module will present the tools and strategies to deal with escalated behaviour in a workplace. Participants will explore the nature of anger and conflict, be introduced to a person-centred approach and review communication techniques to respond to escalated behaviour. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented. The module is suitable for anyone who deals with customers and potential volatile situations.

Course details

Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following program(s):

Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Start Date: Feb. 26, 2022
End date: Feb. 26, 2022
Day/Time: Sat. 1:00pm – 3:00pm
Delivery: In Person
Campus: Kitchener - Doon
Cost: $45.22

Registration dates

Not all courses are offered each term.

Spring 2022 registration opens February 7, 2022. Fall 2022 registration opens July 4, 2022.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery with no assigned day or time requirements, independent course completion

Online - Synchronous: 100% online delivery with scheduled day and time course requirements

Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery