Customer Service and Ethics

Code: OLRN1072

Course description

You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.

Course details

Hours: 28
Credits: 2
Prerequisites: None
Corequisites: None
 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Jan. 15, 2019
Day/Time:
Delivery: Online
Campus: Online
Cost: $321.04
 
End date: Apr. 23, 2019
Hours: 28
Credits: 2
Prerequisites: None
Corequisites: None
Equivalent to: None

Additional information: This course is offered through OntarioLearn. Find out more about OntarioLearn courses and booking your exams.

Textbooks can be purchased from www.textnet.ca. No substitutions unless otherwise stated.

Required textbook(s):

Textbook title: Communication: Principles for a Lifetime Author: Steven Beebe and Susan Beebe Publisher: Pearson Edition: 1st Canadian ISBN: 9780134553528

Host college: DU

Not all courses are offered each term. Winter 2019 registration opens November 5, 2018. Spring 2019 registration opens February 4, 2019.