Customer Service for Long Term Care

Code: HOSP1475

Course description

Courteous, timely and efficient service is essential to client satisfaction whether it is in a long-term care facility or retirement home. You will learn about the critical elements of good customer service , basic table setting, beverage service and the importance of being aware of your client's special dietary needs. Through role playing students will learn to appreciate the importance of a relaxed dining atmosphere that fosters interactive conversation and dining with dignity. The course will cover critical aspects of the relevant legislature for dining in a long term care facility or retirement home. Students will have the opportunity to write the Smart Serve certification exam as part of the course.

Course details

Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None

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Not all courses are offered each term. Spring 2019 registration opens February 4, 2019. Fall 2019 registration opens July 8, 2019.