Customer Service for Long Term Care

Code: HOSP1475

Course description

Courteous, timely and efficient service is essential to client satisfaction whether it is in a long-term care facility or retirement home. You will learn about the critical elements of good customer service , basic table setting, beverage service and the importance of being aware of your client's special dietary needs. Through role playing students will learn to appreciate the importance of a relaxed dining atmosphere that fosters interactive conversation and dining with dignity. The course will cover critical aspects of the relevant legislature for dining in a long term care facility or retirement home. Students will have the opportunity to write the Smart Serve certification exam as part of the course.

Course details

Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None

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Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Jan. 14, 2019
Day/Time: Wed. 6:30pm – 8:30pm
Delivery: Classroom
Campus: Waterloo
Cost: $206.88
 
End date: Apr. 5, 2019
Hours: 24
Credits: 2
Prerequisites: None
Corequisites: None
Equivalent to: HOSP1475 HOSP1490
Not all courses are offered each term. Winter 2019 registration opens November 5, 2018. Spring 2019 registration opens February 4, 2019.