Courteous, timely and efficient service is essential to client satisfaction whether it is in a long-term care facility or retirement home. You will learn about the critical elements of good customer service , basic table setting, beverage service and the importance of being aware of your client's special dietary needs. Through role playing students will learn to appreciate the importance of a relaxed dining atmosphere that fosters interactive conversation and dining with dignity. The course will cover critical aspects of the relevant legislature for dining in a long term care facility or retirement home. Students will have the opportunity to write the Smart Serve certification exam as part of the course.
This course is part of the following
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Not all courses are offered each term.Fall 2022 registration opens July 25, 2022. Winter 2023 registration opens November 28, 2022.
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery with no assigned day or time requirements, independent course completion
Online - Synchronous: 100% online delivery with scheduled day and time course requirements
Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery