Customer Service Excellence

Code: HOSP1125

Course description

This course introduces students to the knowledge, skills, and abilities required to work in a customer-centric position. The fundamental concepts of delivering and monitoring excellent service, service recovery and essential employee service training techniques will be reviewed. Students will also obtain Smart Serve Industry certification upon completing and passing the Smart Serve Ontario test.

Course details

Hours: 42
Credits: 3
Prerequisites: None
Corequisites: None

Delivery Options

Classroom Delivery: In-person instruction that takes place at a college campus.
Online Delivery: Content is delivered entirely online through self-directed components, allowing you the flexibility to learn anytime from wherever you are.
Remote Delivery: Technology-enabled virtual instruction that takes place outside of a physical classroom. Remote delivery includes some form of scheduled real-time virtual classes or drop-in times, as well as self-directed components.
Hybrid Delivery: Instruction that includes a combination of online or remote delivery, and some classroom activities.

 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Sep. 7, 2021
Day/Time: Tues. 6:00pm – 9:00pm
Delivery: Remote Learning - eConestoga
Campus: Doon (Kitchener)
Cost: $403.48
 
End date: Dec. 18, 2021
Hours: 42
Credits: 3
Prerequisites: None
Corequisites: None
Equivalent to: None

Registration dates

Not all courses are offered each term.

Winter 2022 registration opens November 1, 2021. Spring 2022 registration opens February 7, 2022.