Please note:

​Admission to the program is required prior to course registration.

For more information, please contact Corporate Training.

Course description

This course will present the tools and strategies to deal with escalated behaviour in a healthcare workplace. Learners will explore the nature of anger and conflict, be introduced to a person-centred approach and review communication techniques to respond to escalated behaviours. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented. This course is suitable for anyone who deals with customers and potential volatile situations.

Course details

Hours: 3
Credits: 0
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following micro-credential(s):

Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Winter 2024 registration opens November 27, 2023. Spring 2024 registration opens February 26, 2024.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates

Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates

Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery