Please note:

​Admission to the program is required prior to course registration.

For more information, please contact Tina Plat.

Course description

This course will present the tools and strategies to deal with escalated behaviour in a healthcare workplace. Learners will explore the nature of anger and conflict, be introduced to a person-centred approach and review communication techniques to respond to escalated behaviours. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented. This course is suitable for anyone who deals with customers and potential volatile situations.

Course details

Hours: 3
Credits: 0
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following micro-credential(s):


Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Fall 2022 registration opens July 25, 2022. Winter 2023 registration opens November 28, 2022.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery with no assigned day or time requirements, independent course completion

Online - Synchronous: 100% online delivery with scheduled day and time course requirements

Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery