Workplace Aggression: Prevent, Respond Debrief (English)

Code: CORP0260

Course description

This on-line module will present government employees with the tools and strategies to deal with aggressive behaviour in the workplace. Participants will explore the nature of anger and aggression, discuss a person-centred approach and be introduced to communication techniques to respond to agressive behaviour. Tips to promote a "safe" culture in the workplace as well as self-care strategies will be presented.

Course details

Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None
 
Start Date
Day/Time
Delivery
Campus
Cost
Availability
Start Date: Sep. 1, 2020
Day/Time:
Delivery: Classroom
Campus: Doon (Kitchener)
Cost: $0.00
 
End date: Oct. 31, 2020
Hours: 2
Credits: 0
Prerequisites: None
Corequisites: None
Equivalent to: None

Registration dates

Winter 2021 registration opens November 2, 2020. Spring 2021 registration opens February 1, 2021.