Course description

This course is designed to develop the student's ability to mediate simple disputes or to intervene in conflict and crisis situations with competence and confidence. Various problem-solving skills, basic mediation techniques and non-violent intervention techniques are discussed along with intervention strategies directed toward commonly encountered situations. Behaviour patterns that may lead to violent encounters are analyzed and the appropriate legal responses to these encounters are learned. These responses emphasize both officer and public/client safety through awareness and preparation.

Course details

Hours: 42
Credits: 3
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following program(s):


Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Winter 2023 registration opens November 28, 2022. Spring 2023 registration opens February 27, 2023.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery, no scheduled day or time course requirements with the instructor, assigned due dates

Online - Synchronous: 100% online delivery, scheduled day and time course requirements with the instructor, assigned due dates

Hybrid: any combination of in person, timetabled, on campus, online, and hyflex delivery