Course description
This course is designed to develop the student's ability to mediate simple disputes or to intervene in conflict and crisis situations with competence and confidence. Various problem-solving skills, basic mediation techniques and non-violent intervention techniques are discussed along with intervention strategies directed toward commonly encountered situations. Behaviour patterns that may lead to violent encounters are analyzed and the appropriate legal responses to these encounters are learned. These responses emphasize both officer and public/client safety through awareness and preparation.
Course details
Credit transfer
Have you taken this course or an equivalent course? Contact the Credit Transfer Office.
Registration dates
Not all courses are offered each term.
Fall 2022 registration opens July 25, 2022. Winter 2023 registration opens November 28, 2022.Delivery options
In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration
Online - Asynchronous: 100% online delivery with no assigned day or time requirements, independent course completion
Online - Synchronous: 100% online delivery with scheduled day and time course requirements
Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery