Course description

This course is designed to develop the student's ability to mediate simple disputes or to intervene in conflict and crisis situations with competence and confidence. Various problem-solving skills, basic mediation techniques and non-violent intervention techniques are discussed along with intervention strategies directed toward commonly encountered situations. Behaviour patterns that may lead to violent encounters are analyzed and the appropriate legal responses to these encounters are learned. These responses emphasize both officer and public/client safety through awareness and preparation.

Course details

Hours: 42
Credits: 3
Prerequisites: None
Corequisites: None

Build courses into a credential

This course is part of the following program(s):


Credit transfer

Have you taken this course or an equivalent course? Contact the Credit Transfer Office.

Registration dates

Not all courses are offered each term.

Fall 2022 registration opens July 25, 2022. Winter 2023 registration opens November 28, 2022.

Delivery options

In person: classes held in person on a campus/site in a classroom/lab/shop/studio for the course duration

Online - Asynchronous: ​100% online delivery with no assigned day or time requirements, independent course completion

Online - Synchronous: 100% online delivery with scheduled day and time course requirements

Hybrid: any combination of: in person, timetabled, on campus, online, and hyflex delivery